180 Ways to Walk the Customer Service Talk

180 Ways to Walk the Customer Service Talk
Author: Eric Lee Harvey
Publisher: The Walk The Talk Company
Total Pages: 60
Release: 1999
Genre: Consumer satisfaction
ISBN: 9781885228345

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180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.

180 Ways to Walk the Recognition Talk

180 Ways to Walk the Recognition Talk
Author: Eric Harvey
Publisher: The Walk The Talk Company
Total Pages: 60
Release: 2000
Genre: Employee motivation
ISBN: 9781885228369

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180 Ways to Walk the Motivation Talk

180 Ways to Walk the Motivation Talk
Author: John Baldoni
Publisher: The Walk The Talk Company
Total Pages: 60
Release: 2002-04
Genre: Employee motivation
ISBN: 9781885228444

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180 Ways to Walk the Leadership Talk

180 Ways to Walk the Leadership Talk
Author: John Baldoni
Publisher: The Walk The Talk Company
Total Pages: 60
Release: 2000
Genre: Business & Economics
ISBN: 9781885228383

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This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.

Small Talk, Big Results

Small Talk, Big Results
Author: Diane Windingland
Publisher: Small Talk Big Results
Total Pages: 78
Release: 2010-10-30
Genre: Business & Economics
ISBN: 0983007802

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Little tips and techniques for big success in business.

How to Talk So Kids Will Listen & Listen So Kids Will Talk

How to Talk So Kids Will Listen & Listen So Kids Will Talk
Author: Adele Faber
Publisher: Harper Collins
Total Pages: 306
Release: 1999-10
Genre: Family & Relationships
ISBN: 0380811960

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You Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.

Be Our Guest

Be Our Guest
Author: Disney Institute
Publisher:
Total Pages: 212
Release: 2003-06
Genre: Business & Economics
ISBN:

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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

180 Ways to Effectively Deal with Change

180 Ways to Effectively Deal with Change
Author: Laurie Calzada
Publisher: The Walk The Talk Company
Total Pages: 52
Release: 2007
Genre: Attitude (Psychology)
ISBN: 9781885228802

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The Customer Service Revolution

The Customer Service Revolution
Author: John R. DiJulius
Publisher: Greenleaf Book Group
Total Pages: 143
Release: 2015-01-06
Genre: Business & Economics
ISBN: 1626341303

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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.